Repacore — AI Review Manager

Introduction

araNET Solutions, Inc. ("we", "us", or "our") operates Repacore at repacore.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

What Information We Collect

We collect information you provide directly and information collected automatically:

Account Information: name, email address, phone number, business name, address, and billing information
Business Data: Google Business Profile data including reviews, review responses, and business metadata
Customer Data: phone numbers for customers receiving SMS review requests
Usage Data: how you interact with Repacore (dashboard views, API calls, feature usage)
Technical Data: IP address, browser type, device type, and cookie data

How We Use Your Information

Provide and improve the Repacore service
Generate AI-powered review responses and recommendations
Process payments through Stripe
Send SMS review requests via Twilio (with your consent)
Analyze usage and improve product features
Comply with legal obligations
Prevent fraud and abuse

Third-Party Service Providers

We share data with trusted partners who help operate Repacore:

Supabase: database and authentication (GDPR-compliant)
Stripe: payment processing (PCI-compliant)
Google: Google Business Profile API (subject to Google's privacy policy)
Twilio: SMS delivery (GDPR-compliant)
Anthropic: Claude API for AI response generation (data is processed according to Anthropic's API terms)
Vercel: hosting (GDPR-compliant)

Data Retention

We retain your account data and business information while your subscription is active. If you delete your account or your subscription ends, we retain your data for 90 days to allow recovery. After 90 days, all personally identifiable information is deleted. Aggregated, anonymized data may be retained indefinitely for analytics and service improvement.

Cookies and Tracking

Repacore uses cookies and similar technologies for:

Authentication: Supabase auth cookies to keep you logged in
Session Management: to maintain your session state

We do not use third-party tracking cookies or analytics that identify you personally.

Your Privacy Rights

Depending on your location, you have the right to:

Access: request a copy of your personal data
Correction: update or correct inaccurate information
Deletion: request deletion of your data (right to be forgotten)
Portability: export your data in a machine-readable format
Opt-Out: opt out of SMS communications

To exercise any of these rights, contact us at support@aranetsolutions.com.

Security

We implement industry-standard security measures including encryption in transit (HTTPS), secure password hashing, and role-based access control. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Contact Us

If you have questions about this Privacy Policy or how we handle your data:

araNET Solutions, Inc.
Email: support@aranetsolutions.com

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or a notice on our website. Your continued use of Repacore after changes means you accept the updated policy.